I always tell agents to be sure you are checking doctors, drugs, and pharmacy networks before you even discuss a particular carrier. Then be sure you are treating the client like you would your mom or dad.Use the golden rule. Rember our job is to leave them better than we found them or leave them where they are. Do no harm.
Remember we work for the carriers and they can terminate us for any reason. Do not give them a reason.
If there is an issue with a client address it quickly and humbly. Admit the mistake and apologize. BE sure they understand it was an honest mistake and you will work to make them whole.
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