Important Dates Humana 2017 Certification
- July 8, 2016: All 2016 Face to Face certification classes must be completed in order to guarantee Medicare certification for the 2016 plan year.
- July 19, 2016: 2017 Recertification opens at 12pm EST
- August 2, 2016: 2017 Initial Certification MAPD Pre-Work is scheduled to launch. This is both for standard delegated Face to Face training and the online state-specific certification. (As a reminder, agents who certify for 2017 on or after August 2, 2016 don't have to recertify for 2017)
- August 2, 2016: Agents who complete the 2017 initial certification after this date are allowed to sell plans with 2016 effective dates through 11/30/2016.
- August 11, 2016: 2017 PDP certification and recertification courses are scheduled to launch.
- November 30, 2016: Recertification Training must be completed by this date.
- December 1, 2016: Current Medicare certifications expire
Step 1: Complete Self-Study
Independent Field Agent 2017 MAPD Self-Study – Part 1: AHIP
This course will introduce you to Humana’s Certification as well as direct you to the AHIP’s website to complete that portion of the training.
NOTE: After you have taken AHIP and transferred your score to Humana, you must enroll in Independent Field Agent 2017 MAPD Self Study – Part 2: Sales and Marketing Compliance Information course (found by clicking on the “My Assignments” button).
Independent Field Agent 2017 MAPD Self-Study – Part 2: Sales and Marketing Compliance Information
This course will introduce you to Humana’s Compliance information.
Attestations Statements: During this portion of the training, you will begin seeing Attestation Statements verifying that you understand and will comply with information presented to you. You will have the option to select “I Agree” or “I Disagree.” Please be very careful to not accidentally select “I Disagree” (we have found this is easy to do especially when using a tablet for certification). If you select “I Disagree” you will be able to verify this is actually what you want to do. You will only get 1 extra chance to select “I Agree” so please be careful. If you select “I Disagree” a second time, you will not be able to complete certification.
NOTE: After you have completed this portion of the training, you must enroll in Independent Field Agent 2017 MAPD Self Study – Part 3: Humana Products and Processes course (found by clicking on the “My Assignments” button).
Independent Field Agent 2017 MAPD Self-Study – Part 3: Humana Products and Processes
This course will introduce you to Humana’s Products and Processes. You will also complete the Certification Test. For important test guidance, click HERE.
After you have completed this portion of the training, you must decide if you want to complete your training in a Face to Face environment or in an Online environment.
Step 2: Choosing Face to Face or Online to complete your training
Humana now offers the option to complete your Certification in a Face to Face class with a Sales Manager from your region or online in a series of computer-based learning modules.
Which should I pick?
You can choose either a face to face training to complete your certification or complete it entirely online. The choice is yours to make, but here is some guidance to help you.
We recommend selecting the Face to Face training option if you. . .
- Are new to sales
- Are new to Medicare Advantage sales
- Like face to face, interactive training being among your peers
- Struggled to hear the audio in the previous modules
- Struggle with computers at times
We recommend selecting the Online training option if you. . .
- Are a seasoned agent who sells several Medicare Advantage plans each year
- Are comfortable reading and responding utilizing a computer
- Want the flexibility of completing the certification on your own schedule
How do I pick?
To Select a Face to Face Course
You need to return to the main screen (after completing Part 3) and enroll in Independent Field Agent 2017 MAPD Face to Face Certification Location Selection (found by clicking the link). “My Assignments”
NOTE: With the Face to Face selection, you will be contacted by the local market office to choose a class time
To Select an Online Course
You need to return to the main screen (after completing Part 3) and enroll in Independent Field Agent 2017 MAPD Self Study for (your State) – Part 4: Humana Sales Information and Processes (found by clicking the “My Assignments” link).
NOTE: The Online course will contain 2 courses, Part 4 – Market Specific Information and Part 5 – Ordering Materials
What if I change my mind?
If you wish to change your selection (to face to face or to online), simply click the other course in “My Assignments.”
Step 3 – Option 1: Face to Face Training
After selecting the Face to Face option, you will be contacted by your local market office to schedule a 1-Day training. Once you successfully complete that Face to Face training, you will be Humana Certified.
Step 3 – Option 2: Online Training
After selecting the Online option, you will complete 2 more course:
Independent Field Agent 2017 MAPD Self Study for (your State) – Part 4: Humana Sales Information and Processes
This course will give you specific information about your sales market as well as information about Humana’s national value and sales process.
NOTE: After you have taken Part 4: Humana Sales Information and Processes, you must enroll in Independent Field Agent 2017 MAPD Self Study – Part 5: Ordering Materials course (found by clicking on the “My Assignments” button).
Independent Field Agent 2017 MAPD Self Study - Part 5: Ordering Materials
This course will provide you will all of the information needed to order your Humana materials. You will also be able to complete your first material order at the end of this course. This is the last step in the online training option, once you successfully complete it, you will be certified to market Humana Medicare Products. A local market manager will be in contact with you to talk about next steps and how they can help support your future with Humana.
Important Information
Humana's Annual Online Agent Medicare Recertification Training must be completed by November 30, 2016.
Recertification must be completed in order to be eligible to offer and enroll in any Medicare products with a 2017 effective date. In addition, recertification is required on an annual basis in order to receive commissions on any new or previously enrolled Medicare products. Recertification is only for agents who are currently certified to offer Humana 2016 Medicare products.