Lumos Insurance is the new brand identity of The Plateau Group, an insurance organization founded in 1981 with a long history of providing life, health, and specialty insurance solutions nationwide. While the name has evolved, the company’s commitment to financial strength, operational discipline, and partner-focused service remains unchanged.
Today, Lumos Insurance is leveraging its decades of experience and modernized infrastructure to expand its Medicare and senior health offerings while continuing to support agents with the tools and resources needed to serve clients effectively.
Why Agents Choose Lumos Insurance
Medicare Supplement products remain an important option for beneficiaries seeking predictable healthcare costs and flexibility in their provider choices. Lumos Insurance offers agents an opportunity to work with a carrier that combines experience, stability, and a commitment to modernization.
Established Carrier Strength
Lumos Insurance is built on more than 45 years of insurance experience and operates through licensed insurance company subsidiaries with strong carrier infrastructure and established operating processes. The organization maintains an AM Best A- (Excellent) financial strength rating.
Modern Technology and Administration
The company has invested significantly in upgrading its operating platforms, administration systems, reporting capabilities, and partner experience. Agents benefit from streamlined processes designed to simplify business management.
Responsive Partner Support
Lumos emphasizes dedicated account management, service responsiveness, and transparent communication to support agency growth and long-term relationships.
Medicare Supplement Sales Opportunities
For agents serving clients who want coverage that works alongside Original Medicare, Lumos Medicare Supplement products can provide another valuable solution within a diversified Medicare portfolio. Availability varies by state and market.
Operational Stability
With decades of experience supporting insurance programs nationwide, Lumos brings tested processes, compliance-focused operations, and structured service models that can help agents confidently support their clients.
Benefits for Medicare Supplement Clients
Medicare Supplement insurance, also known as Medigap, is designed to help pay certain out-of-pocket costs that Original Medicare may not fully cover. Specific benefits vary by plan type and state availability.
Potential advantages for eligible beneficiaries may include:
- Help with certain Medicare cost-sharing expenses.
- Freedom to use providers that accept Medicare, subject to Medicare rules.
- Predictable coverage options designed around standardized Medicare Supplement plans.
- Coverage designed to work alongside Original Medicare.
- Additional financial protection from unexpected healthcare expenses.
Benefits vary by plan, state, eligibility requirements, underwriting guidelines, and effective dates. Agents should always review approved product materials for complete details.
Why Lumos Stands Out
The transition from The Plateau Group to Lumos Insurance represents more than a name change. It reflects years of investment in modernization, technology improvements, operational enhancements, and growth initiatives designed to better support agents, partners, and policyholders.
Lumos describes its mission as combining carrier strength with partner clarity, focusing on disciplined execution, strong service standards, and long-term sustainability.
For agents, that means access to a carrier that continues to evolve while maintaining the experience and infrastructure developed over decades in the insurance industry.
Why Contract Through Tidewater
Partnering with our FMO provides access to tools, training, and support that help agents maximize their Medicare Supplement opportunities.
Our Agent Support Includes:
- Simplified contracting assistance
- Product training and education
- Medicare sales support
- Carrier relationship management
- Compliance guidance
- Marketing resources
- Ongoing service and retention support
- Dedicated agent assistance
We help agents spend less time navigating carrier processes and more time serving clients.
Helpful Lumos Insurance Agent Resources
- Lumos Medicare Resource Center
- Agent Contracting & Profile Portal
- Integrity Contracting Portal (Accessed through Lumos Medicare Resource Center)
- IAS Policy Management, Commissions & E-App Portal
- Partner Portal Login
- Lumos Insurance Website
- Lumos FAQ and Carrier Information
Frequently Asked Questions
Is Lumos Insurance a new company?
No. Lumos Insurance is the new brand identity for The Plateau Group, an organization that has operated since 1981. The rebrand reflects modernization efforts and future growth initiatives while maintaining the company’s established foundation.
What financial strength does Lumos Insurance have?
Lumos Insurance reports an AM Best A- (Excellent) financial strength rating through its licensed carrier entities.
Where are Lumos Insurance products available?
Product availability varies by product type and state. Agents should review current state availability and underwriting guidelines through the carrier’s agent resources and contracting portals.
Opt-in to get contracted today.
Call 888-622-9122
Disclaimer – This content is intended for licensed insurance agents and brokers. Products, benefits, underwriting requirements, premiums, and availability vary by state and plan. Medicare Supplement insurance is not connected with or endorsed by the U.S. Government or the federal Medicare program. Agents should review carrier-approved materials and applicable state regulations before marketing or selling any insurance product.